Privacy Policy
How ELECTRO ILYAS ("Votre Univers Digital") collects, protects, and handles your personal data across physical electronics orders and digital services.
1 Introduction & Identity
Welcome to ELECTRO ILYAS (operating under the brand slogan "Votre Univers Digital"). We are committed to protecting the privacy, confidentiality, and security of all customers who purchase physical electronics or activate digital licenses through our website and authorized WhatsApp customer channels.
This Privacy Policy outlines how your personal information is collected, utilized, stored, and safeguarded when ordering online, inquiring via WhatsApp, or purchasing through our authorized sales agents.
2 Information We Collect
We only request and collect the minimum personal data strictly necessary to process your transactions and fulfill customer support:
- Contact Details: Full name, telephone number, and active WhatsApp number for order coordination.
- Delivery Address: Shipping address, neighborhood, and city for physical hardware and accessory deliveries in Morocco.
- Transaction Records: Product name, quantity, purchase date, order total in Moroccan Dirham (MAD), and payment status (Cash on Delivery / Instant Settlement).
- Warranty & Device Details: Serial numbers or device models when required for hardware warranty registration and technical support.
3 How We Use Your Data
Your information is used strictly for legitimate commercial and fulfillment purposes:
Order Dispatch & Delivery
To ship and deliver electronics safely to your door or prepare your package for in-store pickup.
WhatsApp Customer Service
To send tracking codes, confirm deliveries, and provide immediate post-purchase technical support.
4 Data Protection & Zero Sharing Commitment
ELECTRO ILYAS does not sell, rent, lease, or distribute customer contact details or purchase histories to any third-party marketing networks, advertisers, or external brokers.
Customer details are strictly accessed by authorized staff for order dispatch and customer service coordination.
5 Hardware Warranty & After-Sales Policy
For all physical electronics and hardware purchases:
- All products are inspected, brand new, and covered by standard store and manufacturer warranty.
- Proof of purchase or order confirmation via WhatsApp validates warranty claims at our physical store counter.
- Our technical support team is available during store hours to guide customers through device setup, accessories pairing, and troubleshooting.
6 Your Privacy Rights
In compliance with Moroccan personal data protection regulations (Law No. 09-08), you retain full rights regarding your data:
- Right of Access: You may request a summary of your past orders and warranty registrations.
- Right of Rectification: You may correct or update your phone number and delivery address at any time.
- Right of Erasure: You can request the removal of your contact details from our promotional broadcast lists.
Questions about our Privacy Policy?
Contact our customer service team directly on WhatsApp for immediate support.