Privacy Policy
How ELECTRO ILYAS ("Votre Univers Digital") collects, protects, and handles your personal data across physical electronics orders and digital services.
1 Introduction & Identity
Welcome to ELECTRO ILYAS (operating under the brand slogan "Votre Univers Digital"). We are committed to protecting the privacy, confidentiality, and security of all customers who purchase physical electronics or activate digital licenses through our website and authorized WhatsApp customer channels.
This Privacy Policy outlines how your personal information is collected, utilized, stored, and safeguarded when ordering online, inquiring via WhatsApp, or purchasing through our authorized sales agents.
2 Information We Collect
We only request and collect the minimum personal data strictly necessary to process your transactions and fulfill customer support:
- Contact Details: Full name, telephone number, and active WhatsApp number for order coordination.
- Delivery Address: Shipping address, neighborhood, and city for physical hardware and accessory deliveries in Morocco.
- Transaction Records: Product name, quantity, purchase date, order total in Moroccan Dirham (MAD), and payment status (Cash on Delivery / Instant Settlement).
- Virtual Service Identifiers: Account usernames or device MAC addresses when required specifically for IPTV subscription activation.
3 How We Use Your Data
Your information is used strictly for legitimate commercial and fulfillment purposes:
Order Fulfillment & Delivery
Dispatching physical hardware products, scheduling home deliveries, and providing courier tracking details.
Digital License Dispensing
Delivering original activation keys, software licenses, and subscription codes directly to your WhatsApp.
Direct Customer Support
Responding to inquiries, setup assistance, warranty verification, and technical support via WhatsApp.
Store Warranty Records
Maintaining purchase dates and serial numbers to validate standard product warranty claims.
4 Data Protection & Strict Confidentiality
We adhere to strict data security standards:
ELECTRO ILYAS does not sell, rent, lease, or distribute customer contact details or purchase histories to any third-party marketing networks, advertisers, or external brokers.
Customer details are strictly accessed by authorized staff for order dispatch and customer service coordination.
5 Digital Services & Software Licenses
For digital purchases (such as IPTV subscriptions, digital game codes, Windows/Office software licenses):
- Activation keys are securely vaulted and cryptographically handled until dispensed upon completed order.
- Once a license code is dispensed to the customer via WhatsApp or receipt, it is marked as used and cannot be re-issued to any other customer.
- Customers are advised to activate their keys immediately upon receipt to preserve license validity.
6 Your Privacy Rights
In compliance with Moroccan personal data protection regulations (Law No. 09-08), you retain full rights regarding your data:
- Right of Access: You may request a summary of your past orders and warranty registrations.
- Right of Rectification: You may correct or update your phone number and delivery address at any time.
- Right of Erasure: You can request the removal of your contact details from our promotional broadcast lists.
Questions about our Privacy Policy?
Contact our customer service team directly on WhatsApp for immediate support.